International buyers should enter the discount code "Tax Free" during checkout, this removes the tax from your invoice prior to payment. You will then have to pay Tax when the item crosses the border into your country.
Just Riding is not liable for your what your government charges you for buying products from outside of your country, this is a tax and we do not pay it for you. Tax on imports vary from country to country and can depend on country of origin, materials used, value and even if the item is for a child or adult among other variables.
If the item is a gift from us to you, for example if you were a brand ambassador or sponsored rider and we were sending you a gift then yes. If you have bought something and you are simply wanting it to be sent as a gift to avoid paying customs then NO we can not do this, it is illegal please don't ask us to break the law.
If you click here you will see a list of shipping rates by weight, if you assume that a pair of breeches weighs 0.5g and boots weigh 2.5kg that should give you a good idea. Failing that if you check your cart as you are shopping you will notice that it displays the shipping cost for you in the cart in real time, before you go to check out.
We as customers ourselves hate it when we order something online and the shop has to order it in, but doesnt say anything. 5 days go by and no stuff. You call the shop then they say, "oh sorry, we had to order it in" you are at that stage where you have waited 5 days so you reluctantly agree to wait the few more for the item.. annoying!
We don't work like that at Just Riding, if an order comes through and for whatever reason we don't have it and have to order it in we contact you immediately and tell you. "Hi There, you just placed an order for some riding boots which we sold out of and we need to order in, this will take approximately 3 weeks. Do you want to wait or would you prefer a refund?"
You get to choose right away and are not inconvenienced as you are in example number one.
If you have opted to wait, we will keep you updated on any progress we are made aware of, we'll keep in touch anyway whether the supplier has contacted u or not because we like to do that.
If you were told for example "3 weeks" and the supplier is having a problem and it go's past this estimate, we will once again give the option of a refund. We will also ensure that you receive a percentage discount on any subsequent order you make with us.
No service is perfect but we do believe that we do everything we can to get as close as possible when it comes to looking after our loyal customers.
If you need immediate assistance email firstname.lastname@example.org or hit facebook chat on the site and speak to one of trained staff in real time.
If you have received your item from us and wish to return it to exchange for another item, browse to our returns request manager online. Enter your email address and order number and follow the instructions for exchanges.
The only way to know for sure that the item is 100% in stock is to send us a quick message on live chat and ask us.
We sell our products online, at trade fairs, in store, by email, by telephone and the stream of orders is pretty much constant, in most cases the item is removed immediately from the site and the online store is reasonably up to date. However, it may happen that we have to order your item in due to us selling out elsewhere.
What we do that seprates us from our competitors in this case is that we do not leave you waiting, we contact you immediately after your purchase and inform you that the item is out of stock, must be ordered in and the time this will take. You are then given the option of a refund in full or to wait. We think this solution to our ever changing stock level is a pretty good comprimise.
Contact us via live chat by clicking on the live chat support icon on any page or via email with your order number and we will cancel and refund your order for you. In certain circumstances where production has already begun on a custom item it may not be possible to cancel.
When you order Parlanti or in fact any tall riding boots from Just Riding a member of staff will contact you to make sure you have selected the correct size. We do this with every order.
It is actually very simple to measure yourself for Parlanti Passion Riding Boots.
Take a standard household tape measure I would highly recommend using centimeters and not inches and it is best to ask a friend to do it for you, but not essential.
Wrap the tape around the widest part of your calf
Now wrap it around your leg just below the knee
Take the tape and run it up the back of your leg from the floor to crease in the back of your knee
Now make a note of your foot size (European) and you have what you need.
With this you can click on this link PARLANTI SIZE CHART and compare for yourself or you can contact us on live chat and we will help you to select the correct size. You can also browse to any Parlanti product listing on our website and click on the "Size Configurator" and enter your measurements. It will automatically display your size.