Terms of Service
FOR ALL RETURNS YOU MUST USE THE LINK IN THE FOOTER OF OUR HOME PAGE TO INSTIGATE AN INITIAL RETURN REQUEST.
ELIGIBILITY TO PURCHASE PRODUCT
All products on the website are available for worldwide sale.
All prices are quoted in Euros and goods are sold in line with current European directives for online selling and consumer law. Where we notify you that goods are not in stock, and offer to place a specific forward order for you from our suppliers, this is subject to the possibility that the price may increase from that advertised. We will immediately notify you if our suppliers no longer have the item you want at the advertised price, and will take your instructions on whether to order at the higher price, or to stop the order.
All items will come with the appropriate manufacturer’s protective packaging.
We make every effort to offer only merchandise sizes and colours that are available and in stock. If a size or colour is not available, we will notify you on receipt of your order, but may be able to place a specific forward order for you from our suppliers, subject to price implications. Occasionally, when items are very popular and additional inventory is available, we may accept back orders knowing that additional inventory will soon arrive. We are unable to search for items from a previous season or that are not carried in our current store stock.
Any products made to measure from information/sizes provided by the customer are non returnable. We are happy to help and advise customers, although we cannot be held responsible for your decisions made when choosing a size of garment.
Your order is only accepted by us once we have taken payment from you.
RETURN & EXCHANGE POLICY
Sales in the European Union
In Accordance with current distance selling regulations in addition to our policy: which is available online and which you agreed to during your checkout as this also Provide copy of your rights is the Refund & exchange which can be kept by you and cannot be altered. If you receive your goods and are unhappy in any way you have 14 days (not including weekends and bank holidays) in which to return the goods for refund or exchange. We feel that the statutory 14 days is more than enough for a consumer to examine and DETERMINE if the goods they purchased are acceptable.
Unless the item purchased was either bespoke/made to measure for you, ordered in on your request and a deposit taken, a sale or discounted product or an auctioned item in which case we do not accept returns or exchanges. In certain circumstances we may consider an exchange.
If the conditions are met for return or exchange the goods must be returned EXACTLY as received with all packaging, without any sign of wear and with tags attached. Goods received in a condition other than this will be returned to the customer at the customer's expense and a refund or exchange will not be granted. You are liable for the postage costs to return the goods to us. We will pay for the postage to send out the exchange item once; you will pay for the postage on any Subsequent exchanges on the same item.
FOR PURCHASES OUTSIDE OF THE EU WE DO NOT ACCEPT RETURNS AFTER 14 DAYS UNDER ANY CIRCUMSTANCES.
Although in the case of faulty goods your product may still be covered under European product warranty for up to 2 years. We will of course assist you in exchanging a product to the manufacturer under such circumstances. For conditions regarding the new 2 year product warranty in Europe you can click here.
Main Email Address: email@example.com
Sales outside of the European Union Including United States & Canada
IMPORTANT Any import duties, taxes or handling fees will be met by you the buyer and are set to your individual countries border or customs agency. We urge you to check these rates prior to purchasing goods from companies outside of your country.
Should we ship goods to you and you fail to collect the item and pay customs charges and fees as required by your countries relevant border agency, once the item is received by us from the relevant agency we will refund you for your purchase less original postage fees , less a re-stocking fee & handling of £ 35 / $ 50
We accept returns and exchanges from sales made outside of the European Union, however the item MUST be returned using the same carrier that was used to send your item this is:
It is usually less expensive for us to arrange a pick up / collection from you using our DHL account. We will work with you to arrange this if you contact is on firstname.lastname@example.org
Postage costs to return the incorrectly sized item will be met by you the customer, postage costs to send out any exchange item will also be met by you the customer. Any excess postage costs will be billed to you prior to your item being sent out. YOUR EXCHANGE ITEM WILL NOT BE SENT OUT UNTIL THE POSTAGE IS PAID. The goods must be returned within 14 days from the date of receipt and EXACTLY as received with all packaging, without any sign of wear and with tags attached. Goods received in a condition other than this will be returned to the customer at the customer's expense an exchange will not be granted.
We do not accept returns / exchanges on ANY sales where the item is a bespoke / custom made in any way to your preference, the item was a sale or discounted item or it was a product sold by auction. This rule also applies to, under garments.
Returns Do’s and Don’ts – All Countries
You may return goods by mail to the returns address below. We recommend that you send your goods back by recorded delivery or a secure delivery method which requires a signature on delivery, as we cannot be held responsible for it being lost or damaged before it arrives to us.
If at all possible, please include with the goods a copy of your internet invoice, cancellation notice (where applicable) or a written note of your name, address, e-mail address, order number, and reason for return. This enables us to identify the transaction and speeds up the process, and prevents fraudulent returns.
Please note that when posting return goods from outside the UK, you are responsible for paying any customs levies or duties on those goods payable either on exit from your country or on entry to the UK. If the goods which you have sent back to us are kept in customs because you have not paid those levies or duties, we will not have received them. Because it is your responsibility to pay all customs duties, legally you will not have returned the goods to us / kept them in your care, and so will not be entitled to any refund / exchange.
Where you and we agree that an exchange of goods is appropriate, we reserve the right to charge you our costs for posting the exchange goods to you and you should include the appropriate postage amount for the outgoing postage of an exchanged item, or provide written authority for us to take the money from your account. Similarly, where the goods are returned to us as undelivered by your postal service, and we agree to re-send them to you, you will have to pay the additional postage costs.
If you fail to return packaging which is an integral part of the overall product (for example branded packaging on high value items) then you will not have returned all of the goods, and we reserve the right to recover the cost of replacement from you and where there is evidence of dishonesty, to refer the matter to the police.
Where goods are returned in a damaged, worn or dirty condition, which indicates that they have been worn or used after you have had a reasonable chance to inspect them on receipt, we will consider you to be in breach of your legal duty to take reasonable care of the goods and reserve the right to recover appropriate sums from you.
Goods will not be accepted for return that have been made specifically to a customer’s requirements, design or measurements.
Where you return items to us which are not the goods which we dispatched to you (which we can easily check), you will not have returned the goods, and accordingly will be deemed to have accepted the original goods which we sent you. We will notify the police where there is any attempt at fraud or dishonesty (for example where lower value items are returned), and will actively pursue all such cases through the courts. We will also actively fight any fraudulent claim-backs made through your credit card company.
If you do not comply with your obligations above, we may make a reasonable charge to cover any costs that we incur (for example in respect of wasted collection journeys or for goods that you have wrongly used, damaged, dirtied, or lost).
Notice of cancellation and returns should be sent to:
IF YOU WISH TO RETURN AN ITEM PLEASE CONTACT US BECAUSE WE HAVE RETURN LOCATIONS IN UK AND MAINLAND EUROPE DEPENDING ON YOUR LOCATION.
We reserve the right to amend this returns policy without notice under advice from our lawyers or Government appointed agencies.
ITEM SPECIFIC GUIDANCE
Saddles returned under the statutory right to cancel should be returned as close as possible to the same condition in which you received them – please also return all tags and original packaging, which are part of the product and without which the value of a new saddle is reduced - you have a legal duty to take care of all of the product, not just the saddle itself.
PLEASE TAKE CARE WHEN YOU TRY THE SADDLE ON YOUR HORSE.
If the saddle has been used so that it is dirtied, or it is damaged by you in any way, particularly including creasing to the straps (which greatly reduces the value of a new saddle), we will consider that you are in breach of your legal duty to take reasonable care of the saddle. If you need guidance on the best way to try out the saddle without damaging it, please contact us for advice. Where you have not taken reasonable care of the saddle, we will claim any reduction in the resale value of the saddle from you, which may be deducted at our discretion from the refund.
HORSE RUGS & BLANKETS
Horse rugs / blankets returned under the statutory right to cancel should be returned as close as possible to the same condition in which you received them – please also return all tags and original packaging, which are part of the product and without which the value of a new horse rug / blanket is reduced - you have a legal duty to take care of all of the product, not just the horse rug / blanket itself.
PLEASE TAKE CARE WHEN YOU TRY THE HORSE RUG / BLANKET ON YOUR HORSE.
Make sure the straps on the rug are tight enough, so when your horse rolls it does not catch its legs in them when getting back up. (This is the main reason straps break, they simply do not drop off!)
All our turnout rugs are breathable but if put on a sweating horse or a horse which gets too warm, the rug may temporarily show signs of leakage. Please dry out your rug and then test it allowing some water to rest for a minimum of 20 minutes on the surface of the rug. If returned, we also will test it in this way.
If the horse rug / blanket has been used so that it is dirtied, become stretched or ill fitting, or it is damaged by you or the horse in any way, (which will greatly reduce the value of a new horse rug / blanket), we will consider that you are in breach of your legal duty to take reasonable care of the horse rug / blanket. If you need guidance on the best way to try out the horse rug / blanket without damaging it, please contact us for advice. Where you have not taken reasonable care of the horse rug / blanket, we will claim any reduction in the resale value of the horse rug / blanket from you, which may be deducted at our discretion from the refund.
When trying on boots it should be reasonably apparent before you zip them up whether they are likely to fit you or not, and certainly whether they are so small for you that the zip would burst when you do it up.
Please do not force the zip on the boot. Forcing the zip may damage yourself as well as the boot! If the zip will not do up easily, then the boots do not fit you.
In the event that you have forced and broken the zips ignoring our advice, we will consider you to be in breach of your statutory duty to take reasonable care of the goods and will take steps to recover our losses from you.
In the event that we have reason to suspect that you have deliberately broken the zip, or damaged the boots in any other way, to try and claim the boots were faulty on issue, we will take steps to recover our losses and involve the police where appropriate to deal with any criminal fraud.
If you should receive an item that is not in perfect condition or was damaged in shipping, please immediately notify us by emailing email@example.com
All goods are shipped by registered INTERNATIONAL airmail and shall require a signature on receipt. Unfortunately we are not able to control the vagaries of the postal service, but would recommend that on average you allow up to 7 business days for UK orders and up to 10 business days for all international orders from the time of dispatch.
You are responsible for all the appropriate Import and Customs Duties.
Any import duties, taxes or handling fees will be met by you the buyer and are set to your individual countries. We urge you to check these rates prior is purchasing goods from companies outside of your country. Should we ship goods to you and you fail to collect the item and pay customs charges and fees as required by your countries relevant border agency, once the item is received by us from the relevant agency we will refund you for your purchase less original postage fees , less a re-stocking fee & handling of £ 35 / $ 50
In order to protect against fraud we only are able to ship items to the billing address of the credit card holder. We do check the address you give on your order before shipment.
If the courts decide that any part or wording in these terms of sale is illegal, invalid or unenforceable then that part or wording shall be deleted from the agreement and rest of the terms of sale shall remain in force.
All contracts formed, sales made, and legal disputes arising through the use this website shall be governed by Polish law. The Polish courts shall have exclusive jurisdiction to settle any disputes which may arise out of or in connection with these terms of sale or use of the website.
These terms and conditions shall apply to all internet sales made by Just Riding, and by placing an order with Just Riding you are accepting these terms and conditions.
THESE TERMS AND CONDITIONS DO NOT AFFECT YOUR STATUTORY RIGHTS.
If you have any doubts about your statutory rights please contact your local Trading Standards department or Citizens Advice Bureau
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at firstname.lastname@example.org or mailing us at:
Ul Cedro Mazur 10 Kielce PL 25-252
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - SHOPIFY
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIES
Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.
SECTION 8 - AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at email@example.com